This workshop for Supervisors and Managers will examine their role and responsibilities when addressing workplace conflict. Emphasis will be placed on effective communication and skills, concepts and approaches for collaborative interventions in conflict, and addressing conflict as a third party including; assertive and facilitative third-party communication, dealing with anger and resistance, facilitation/ coaching of employees in conflict and interest-based mediation.
This workshop will be of particular value to Managers and Supervisors who wish to expand their leadership skills. Participants will have opportunities to apply directly their skills in a variety of workplace relevant situational role plays.
Cost: $399.00Reference ID: PVBM-306In Class at Cranbrook Campus
Register here: https://cotr.bc.ca/continuing-education/courses/conflict-resolution-skills/